Champion Open Data
Provide open data and create tools to visualize important public information for citizens.Goals
Establish the Regional Data Center
Promote the regional open data platform, Western Pennsylvania Regional Data Center (WPRDC).
Employ Data Driven Operations
Use data-driven decisions to realize areas of improvement within the City.
Increase 311 Call Center Capacity
Expand the City’s 311 service, the non-emergency hotline, to improve communication between citizens and employees.
Action Items
Complete
On-track
Upcoming
Archived
Establish the Regional Data Resource Center
Install Neighborhood Nodes
Work with research universities to install modular “Neighborhood Nodes” (sensor boxes) to collect real-time data on the neighborhood’s air quality, human activity, noise, surface temperature, and weather.
Partner with Civic Programmers
Work with local civic software programmers such as the Pittsburgh Code forAmerica Brigade to engage community members with Open Data to build tools and visualizations that help everyone better understand our community.
Distribute Data
Distribute the data collected through the WPRDC including crime, 311 questions, tax delinquency, and others.
Provide Regional Leadership
Provide regional leadership by bringing new municipalities, nonprofits and local organizations into a community of practices within the WPRDC.
Develop Sustainable Strategy
Create a sustainability strategy for the Western Pennsylvania Regional Data Center.
Employ Data Driven Operations
Manage Accident Data
Create a traffic incident management process to review accident data, identify dangerous streets in order to provide solutions ensuring pedestrian, driver, and biker safety.
Enhance Asset Management
Improve asset management by instituting a preventive maintenance program for City buildings, signs, shelters and more before they are damaged beyond repair.
Create Service Delivery Goals
Embed service delivery goals within the budget process and analyze the results to improve the performance of City departments’ service delivery and operations.
Create Public Performance Measurement
Institute a public performance measurement dashboard displaying City progress in meeting departmental performance goals and indicators.
Increase 311 Call Center Capacity
Track Service Requests
Implement a City-branded application and website that allows users to create and track service requests, with personalized accounts for a customizable experience.
Publish 311 Stats
Publish 311 stats to account for City performance.
Promote Public Service Announcements
Increase awareness of public service announcements and other communications through 311.
Provide Automatic Call Distribution
Provide Automatic Call Distribution by recording, monitoring, and transferring calls in order to improve customer service and increase resilience in operations.
Increase Cooperation
Expand cooperation with other local service call centers like 211 and City authorities.
Host 311 Knowledge Base
Host a 311 Knowledge Base on the City website that includes information on City laws, permitting and other general service information.
Inclusive Innovation is a joint collaboration between the City of Pittsburgh, the Department of Innovation & Performance and The Urban Redevelopment Authority. Special thanks to the Richard King Mellon Foundation and the Hillman Family Foundations for their generous support to Inclusive Innovation.
© 2017 City of Pittsburgh, Department of Innovation & Performance