Champion Open Data

Provide open data and create tools to visualize important public information for citizens.


Establish the Regional Data Center

Promote the regional open data platform, Western Pennsylvania Regional Data Center (WPRDC).

Employ Data Driven Operations

Use data-driven decisions to realize areas of improvement within the City.

Increase 311 Call Center Capacity

Expand the City’s 311 service, the non-emergency hotline, to improve communication between citizens and employees.

Action Items







Establish the Regional Data Resource Center


Install Neighborhood Nodes

Work with research universities to install modular “Neighborhood Nodes” (sensor boxes) to collect real-time data on the neighborhood’s air quality, human activity, noise, surface temperature, and weather.


Partner with Civic Programmers

Work with local civic software programmers such as the Pittsburgh Code forAmerica Brigade to engage community members with Open Data to build tools and visualizations that help everyone better understand our community.


Distribute Data

Distribute the data collected through the WPRDC including crime, 311 questions, tax delinquency, and others.


Provide Regional Leadership

Provide regional leadership by bringing new municipalities, nonprofits and local organizations into a community of practices within the WPRDC.

Develop Sustainable Strategy

Create a sustainability strategy for the Western Pennsylvania Regional Data Center.

Employ Data Driven Operations


Manage Accident Data

Create a traffic incident management process to review accident data, identify dangerous streets in order to provide solutions ensuring pedestrian, driver, and biker safety.


Enhance Asset Management

Improve asset management by instituting a preventive maintenance program for City buildings, signs, shelters and more before they are damaged beyond repair.

Create Service Delivery Goals

Embed service delivery goals within the budget process and analyze the results to improve the performance of City departments’ service delivery and operations.


Create Public Performance Measurement

Institute a public performance measurement dashboard displaying City progress in meeting departmental performance goals and indicators.

Increase 311 Call Center Capacity


Track Service Requests

Implement a City-branded application and website that allows users to create and track service requests, with personalized accounts for a customizable experience.


Publish 311 Stats

Publish 311 stats to account for City performance.


Promote Public Service Announcements

Increase awareness of public service announcements and other communications through 311.


Provide Automatic Call Distribution

Provide Automatic Call Distribution by recording, monitoring, and transferring calls in order to improve customer service and increase resilience in operations.


Increase Cooperation

Expand cooperation with other local service call centers like 211 and City authorities.


Host 311 Knowledge Base

Host a 311 Knowledge Base on the City website that includes information on City laws, permitting and other general service information.


Inclusive Innovation is a joint collaboration between the City of Pittsburgh, the Department of Innovation & Performance and The Urban Redevelopment Authority. Special thanks to the Richard King Mellon Foundation and the Hillman Family Foundations for their generous support to Inclusive Innovation.

© 2017 City of Pittsburgh, Department of Innovation & Performance


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