City to Citizen Engagement

Mosaic of Images with Inclusive Innovation PGH Logo

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Goals

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Improve City Web Services

The new City website allows citizens to complete transactions online, connect with decision makers, and find information.

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Strengthen Public Engagement

Coordinate and centralize online City Services and Social Media platforms in order to increase public accessibility and engagement.

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Expand City Channel

Improve and expand City Channel Pittsburgh by highlighting more events, increasing access points, and enhancing the quality of the channel.

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Teach Citizens About City Government

Help citizens understand the City’s different roles, responsibilities, and initiatives.

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Drive Civic Engagement

Promote civic engagement and resident involvement by planning events and sending newsletters to residents and partners.

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Action Items

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Complete

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On-track

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Upcoming

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Archived

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Improve City Web Services

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Create Centralized Service Center

Bring government to the people through a mobile or centralized city service center, that makes it easier for residents to report issues to the City and find out what local government can do for them.

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Elicit Feedback

Provide a platform to solicit feedback from residents on their interactions with City departments.

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Improve Website

Create a responsive, user-friendly website organized into sections for residents and businesses to access the services and information they need.

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Create Online Platform for Transactions

Allow all possible city transactions to be made online, therefore making business transactions with the City easier for residents and business owners.

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Improve Document Accessibility

Improve city document accessibility through format improvements, including multi-lingual options for documents which can be downloaded through the city website as a part of the Welcoming Pittsburgh Plan.

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Enhance Security Measures

Improve security measures so that the City website can provide and receive more information and traffic.

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Strengthen Public Engagement

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Coordinate Social Media

Integrate social media into existing outreach, such as community meetings and other traditional forms, through the Office of Community Affairs.

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Host Citizenship Days

Host Citizenship Days through the Welcoming Pittsburgh Plan to promote and celebrate citizenship.

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Create Toolkit

Provide a toolkit which empowers community groups to better disseminate information from community meetings, connect with their constituents, increase turnout, and run effective meetings.

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Communicate City Services

Communicate new and longstanding city services to residents through a targeted campaign.

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Implement Social Media Policy

Finalize and implement a Citywide Social Media Policy that lays out guidelines for how City accounts will be overseen and operated with the goal of increasing coordinated communication.

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Share Social Media on Website

Publicize social media channels on the City’s website and other digital avenues.

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Teach Citizens About City Government

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Develop Tinycards Deck

Create Duolingo Tiny Cards to help teach people about local government.

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Develop Videos

Create Gov’t 101 videos.

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Expand City Channel Pittsburgh’s visibility and quality

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Upgrade City Channel

Upgrade the City Channel’s control room, studio, Council Chambers, playback server, and all necessary equipment to modern standards.

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Highlight Municipal Events

Highlight municipal events, sustainability programming, interviews with city leadership, and cablecast community content centered on civic policies and events.

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Post Schedule

Post the City Channel schedule on Comcast and Verizon’s TV guides. The schedule is currently available on the city website.

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Archive City Channel Recordings

Digitize and archive the thirty-year catalogue of City Channel Pittsburgh recordings.

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Provide City Channel in HD

Cablecast City Channel Pittsburgh in high definition on television and online by 2020. This is a necessary next step to ensure the City Channel remains technologically relevant.

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Drive more civic engagement opportunities between government and citizens

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Plan Meetups

Create a Meetup group for Inclusive Innovation Roadmap Partners

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Create Newsletter

Create a Civic Leadership Academy Newsletter.

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Inclusive Innovation is a joint collaboration between the City of Pittsburgh, the Department of Innovation & Performance and The Urban Redevelopment Authority. Special thanks to the Richard King Mellon Foundation and the Hillman Family Foundations for their generous support to Inclusive Innovation.

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© 2017 City of Pittsburgh, Department of Innovation & Performance

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FOCUS AREAS

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City Operations
Civic Engagement
Clean Technology
Digital Divide
Local Business
Open Data

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SOCIAL MEDIA

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Meetups
Medium
Twitter

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